Connected Dealer Services (CDS)

Case Study · Automotive Dealership Intelligence

Challenge

Connected Dealer Services (CDS) is an automotive technology company based in Irvine, California, that provides connected vehicle solutions for franchised auto dealerships. Its platform combines GPS tracking, telematics, inventory management, and theft recovery to help dealerships improve operational efficiency and protect vehicle assets. CDS also offers customer engagement tools, including maintenance reminders and mobile app features, to strengthen service retention and enhance the ownership experience. By integrating connected-car products into the finance and insurance (F&I) process, the company helps dealerships create additional recurring revenue opportunities. Overall, Connected Dealer Services supports dealerships throughout the vehicle lifecycle by improving inventory visibility, customer loyalty, and long-term profitability.

The challenge was structural, not cosmetic. F&I performance lived in deal records, service revenue lived in repair orders, technician productivity lived in time logs, and customer history required a separate pull — each from a different corner of the DMS, none of it connected into a single view. An owner wanting to know which store was losing margin on service, or which customers were approaching their next purchase window, had to commission a manual data export, wait for a scheduled report, or rely on a store manager’s summary. The answers existed in data the dealer already owned. There was just no way to ask for them.

Solution Overview

CDS’s dealer data environment — DMS deal records, F&I performance data, repair order histories, technician time logs, customer spend profiles — was connected to Amberd’s private LLM alongside the real-time connected vehicle data CDS already collects. The private LLM operates against the dealer’s own data in a customer-controlled environment; nothing reaches a public model. Ownership can now query the full operational record in natural language, compare performance across every rooftop, and receive sourced, decision-ready answers in seconds. Automated alerts surface margin slippage, technician performance gaps, and at-risk customers without a manual report request. Results: F&I and service performance visible across all stores on demand. Manual DMS exports and per-store spreadsheets eliminated from the standard workflow. Multi-rooftop ownership with a single, unified view — updated in real time.

  • Query F&I and service performance across all stores instantly
  • Surface at-risk customers before they defect
  • Rank technicians by efficiency and labor revenue on demand
  • 100% private — dealer data never leaves your environment
  • Zero analysts needed to answer ownership questions
  • 48+ operational questions answered on demand
Project Info

Category

Automotive Dealership Technology

Client

Connected Dealer Services (CDS)

Industry

Automotive Technology

Stack

DMS, Private LLM, Connected Vehicle Data
Public LLMs were never an option for CDS due to the sensitivity of our customer and vehicle data. Amberd gave us a secure AI platform that integrates directly with both our connected car data and dealer management systems. For the first time, we have an immediate, unified view of this data, allowing us to make better decisions and deliver stronger outcomes for our dealer partners.

— Shane Wilson, President
Seconds to Insight
Seconds to Insight
Natural language answers from every corner of the DMS — in seconds
100% Data Privacy
100% Data Privacy
Dealer data never leaves a customer-controlled private environment
48+ Questions On Demand
48+ Questions On Demand
From F&I margin to technician productivity — answered without a single analyst
Download The Full Case Study
F&I Performance Analytics
F&I Performance Analytics
Instant visibility into deal-level F&I performance, margin trends, and product penetration across every rooftop — without waiting for a scheduled report.
Service & Repair Operations
Service & Repair Operations
Surface service lane efficiency, repair order throughput, and revenue per RO at the store or technician level in a single query.
Customer Value & Retention
Customer Value & Retention
Identify at-risk customers, flag lapsed service relationships, and surface high-value prospects for proactive outreach — powered by connected vehicle and DMS data.

Conclusion

The organizations that win the next decade of regulatory complexity will not be the ones with the most spreadsheets or the largest compliance teams. They will be the ones whose leaders can ask any question about any entry, client, deadline, or regulatory change and get a sourced answer in the same conversation. Amberd is that capability — the enterprise intelligence layer: a private, LLM-native platform that unifies government data, operational records, and client histories and delivers intelligence at the speed compliance demands. The RL Jones deployment proves the model works — replacing manual ACE downloads and per-customer workbooks with question-led analysis that reaches across entry data, tariff schedules, and regulatory deadlines in seconds. The next compliance question your analysts cannot answer fast enough: Amberd is built for that.

Amberd. The Enterprise Intelligence Layer.

Download the Data Sheet

Fill in your details to get instant access to the report.

Thank You!

Your download is starting.
Check your browser for the file.

Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.